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Aug 20, 2018  Learn how to reinstall an HP webcam driver in Windows. To know more about Webcam Troubleshooting (Windows 10, 8), visit our support site, https://support.hp.

1. Hp Webcam Software Windows 7

Hi,

The previous update you've installed could be the cause as to why you encounter this issue. With this, we suggest that you follow these methods on how to troubleshoot your camera:

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Check your antivirus software

In your antivirus application, look for settings related to blocking access or permission to use your webcam. For help, visit your antivirus software company’s website.

Check for an outdated webcam driver

Hp Webcam Software Windows 7

1. Select theStartbutton, typeDevice Manager, and then selectDevice Managerfrom the search results.
   
2. Find your webcam underImaging devicesorSound, video and game controllers.
   
3. Press and hold (or right-click) the name of your webcam, and then selectProperties.
4. Select theDrivertab, select theDriver Detailsbutton, and look for a file name that includesstream.sys. If it’s there, your webcam was designed before Windows 7 and you'll have to replace it with a newer webcam.
5. If you don't find a file name that includesstream.sys, try rolling back your webcam driver.

Roll back your webcam driver

1. InDevice Manager, press and hold (or right-click) your webcam, and then selectProperties.
   
2. Select theDrivertab, selectRoll Back Driver, and then chooseYes. (Note that some drivers don’t provide a rollback option.)
   
3. After the rollback is complete, restart your computer, and then try opening the Camera application again.
4. If rolling back didn’t work or isn’t available, uninstall your webcam driver and scan for hardware changes.

Uninstall your webcam driver and scan for hardware changes

1. InDevice Manager, press and hold (or right-click) your webcam, and then selectProperties.
   
2. Select theDrivertab, selectUninstall>Delete the driver software for this device, and then selectOK.
3. InDevice Manager, on theActionmenu, selectScan for hardware changes. Wait for it to scan and reinstall updated drivers, restart your computer, and then try opening the Camera application again.
   
4. If your webcam still doesn’t work, try looking for help on the webcam manufacturer’s website.

Let us know how it goes and feel free to get back to us if you need further assistance.

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